Intake
Jobs land from an equipment alarm, a phone call or the customer portal — each captured with the site, asset and reported fault.
Live dispatch · 24 techs on route
The right tech, on the fastest route — every time
FieldRoute turns a flood of service calls into one optimized dispatch board. It matches each job to the best-qualified technician, sequences their route, and tracks first-time-fix — down to the SLA minute.
- 142 jobs dispatched today
- 88% first-time fix
- One dispatch board
Route MB-07 · 5 stops
Next stop ETA
9 min
First-time fix
88%
SLA left
0:38
Emergency
Scheduled
Technician
0
Jobs dispatched today
0%
First-time fix rate
+3 pts
0
Technicians active
0m
Avg response time
6 min faster
What a good dispatch weighs
Assigning a job is four decisions at once.
A dispatcher juggles skills, location, parts and the SLA clock for every call. FieldRoute weighs all four in the same instant — and shows its work, so the assignment is never a guess.
Skills & certification
High
EPA 608, equipment type and job history — only techs who can actually close this fault get considered.
Proximity & live location
High
Live GPS finds the closest qualified van — cutting drive time and the response clock.
Parts on hand
Medium
Matches the parts a fault needs to what each tech is carrying — so it's fixed on the first visit.
SLA & priority
Critical
Emergencies and contract SLAs jump the queue — the board is always aware of the clock.
One job, fully matched
Every assignment decomposes into the factors that produced it — with weights, not hunches. Here's how the engine scored the top technician for one emergency.
94
% match
- Skills & certs 38%
- Proximity 27%
- Parts on hand 20%
- Track record 15%
From call to closed
Capture it. Match it. Route it.
FieldRoute closes the loop from a service call to a completed, signed-off job — with no whiteboard, no phone tag, and no paper tickets in between.
Match & dispatch
The engine ranks technicians on skills, live location, parts and SLA, then auto-assigns the best fit — or hands the dispatcher a ranked shortlist.
Route & track
Each tech gets an optimized run of stops, live ETAs, and captures parts used, photos and a sign-off — closing the job from the field.
Inside the product
The dispatch board and the work order, side by side.
BuildspaceLabs built the MVP front end: a live Dispatch Board for the whole day, and a per-job work order for the dispatcher assigning the next emergency.
Dispatch Board
Run the whole day from one board.
Live first-time-fix, response-time and active-tech KPIs sit above a priority-sorted job table, a live route map, and the unassigned queue — so the jobs that need a decision are always on top.
- Jobs sorted by SLA urgency, colour-coded by priority
- A live route map with numbered stops and the technician's van
- An unassigned queue that flags emergencies first
Work order
Everything the dispatcher needs to close one job.
The equipment and reported fault, a live route map with ETA, the parts the job needs, a status timeline, and an AI-suggested technician ranked on skills and proximity — with the dispatch action one tap away.
- Live route from the tech's location with a 9-minute ETA
- Parts matched to the fault, flagged in-van or depot pickup
- A 94%-match technician recommendation with alternates
What's in the box
Built for the field-service workflow, end to end.
Dispatch, routing, parts and proof-of-service consolidated into one operations surface — and a mobile app in every technician's pocket.
Live dispatch board
Today's jobs, KPIs, route map and unassigned queue on one real-time surface for the dispatcher.
Skills-based auto-dispatch
Matches every job to the best-qualified, closest technician — or a ranked shortlist for the dispatcher.
Route optimization
Sequences each tech's stops for the shortest drive and the tightest arrival windows, live all day.
SLA & priority tracking
Live countdowns per job, with emergencies and contract SLAs always jumping the queue.
Technician mobile app
Every tech carries their route, parts list, access notes and photo proof-of-service — no paper tickets.
First-time-fix analytics
Track first-time fix, response time and route efficiency by tech, team and site — trending every day.
Built for the field, not the back office
The board is only as good as what happens on the roof.
Dispatch software fails when the tech in the field can't use it. FieldRoute puts the whole job — route, parts, access notes and sign-off — in an app that works on a phone, in a parking lot, on a bad connection.
- Every job carries its parts list, equipment history and site access notes.
- Photo proof-of-service and customer sign-off captured on site.
- Live location and ETA flow straight back to the dispatch board.
First-time fix · this week
88%
Skilled-match rate
96%
On-time arrival
92%
Same-visit parts
84%
Under the hood
Modern routing stack, production-grade apps.
Delivered as a production-quality MVP — a dispatcher web app and a technician mobile app — in a ten-week engagement.
Next.js
React
TypeScript
React Native
PostgreSQL · PostGIS
Python · OR-Tools
Mapbox GL
Get every tech to the right job, on time.
We build AI-native products like FieldRoute. Tell us about your service operation and we'll show you what an optimized dispatch board looks like on your jobs, techs and SLAs.