Capture
Tenants submit a request from the portal in under a minute — with photos, access notes and their unit already attached.
Live · triaging work orders
The whole portfolio, run from one desk
TenantDesk triages every maintenance request with AI, tracks rent down to the unit, and dispatches the right vendor — so a lean team runs hundreds of homes without dropping a single request.
- 486 units, 6 properties
- AI-triaged in seconds
- One operations desk
94% occupied · 457 of 486
WO-4821 · Unit 12B
97%
Water heater leaking — no hot water
Plumbing
Emergency
96%
+4 pts
Rent collected · 12 mo92% → 96%
Normal
High
Emergency
0
Units managed
0%
Occupancy
0%
Rent collected
on time
0
Open work orders
6 emergency
What TenantDesk runs
Four jobs that used to live in five spreadsheets.
Maintenance, rent, renewals and vendors are one operation — TenantDesk runs them from a single desk, with the AI doing the sorting.
Maintenance triage
High
Every request auto-categorised and prioritised — a dripping faucet and a burst pipe never sit in the same queue.
Rent collection
Daily
Billing, payments and delinquency tracked to the unit, with follow-ups that go out before rent slips late.
Lease renewals
90-day
Expiring leases surfaced three months out with rent and window — so nothing lapses into a surprise vacancy.
Vendor dispatch
Matched
The right licensed vendor matched to each job by trade, rating and response time — with a cost estimate attached.
One queue, fully triaged
Every open request is sorted the moment it lands — and resolved inside its SLA. Here's how the current queue breaks down, and how often it lands on time.
92%
on time
- Plumbing 34%
- HVAC 28%
- Electrical 22%
- Appliance 16%
From request to resolved
Capture it. Triage it. Dispatch it.
TenantDesk closes the loop from a tenant's photo to a vendor on site — with no dispatcher reading tickets in between.
Triage
The model reads it, assigns a category and a priority, and starts the SLA clock — a dripping faucet and a burst pipe never share a lane.
Dispatch
TenantDesk matches the right licensed vendor, drafts the tenant update, and tracks the job all the way to resolved.
Inside the product
The operations desk and the work-order file, side by side.
BuildspaceLabs built the MVP front end: a portfolio Operations dashboard and a per-work-order detail view for the property manager.
Operations dashboard
Run the whole portfolio in one glance.
Occupancy, rent-collection and open-work-order KPIs sit above a live maintenance queue and a rent-status rail — so the units that need a human are always on top.
- 12-month rent-collection trend rising to 96%
- Work orders AI-triaged by category and priority
- Rent status and upcoming renewals in a live rail
Work-order detail
Every request, triaged and dispatched.
The AI category and priority, a status timeline from submitted to resolved, a suggested vendor with a cost estimate, and a drafted tenant message — all on one file.
- AI category and Emergency priority at 97% confidence
- Status timeline: submitted → triaged → dispatched → resolved
- Suggested vendor with cost estimate and a drafted tenant update
What's in the box
Built for residential operations, end to end.
Maintenance, rent, renewals, vendors and tenant comms consolidated onto one manager's desk — nothing left in a spreadsheet.
Operations dashboard
Occupancy, rent and work-order KPIs above a rent-collection trend and a live maintenance queue.
AI maintenance triage
Every request auto-categorised — Plumbing, HVAC, Electrical, Appliance — and prioritised from Normal to Emergency.
Vendor dispatch
The right licensed vendor matched by trade, rating and response time — with a cost estimate before you confirm.
Rent tracking
Billing, payments and late-or-delinquent status tracked to the unit, with follow-ups that fire on time.
Lease renewals
Expiring leases surfaced 90 days out with rent and renewal window, so vacancies never sneak up.
Tenant portal & comms
Tenants submit requests and receive drafted, on-time updates as each work order moves toward resolved.
A priority you can defend
Not a guess — a triage you can stand behind.
An emergency call that turns out to be a slow drip erodes trust with tenants and vendors alike. TenantDesk shows the signals behind every priority — so the call always carries its own justification.
- Every work order shows the signals that set its priority.
- SLA clocks start the moment a request lands — nothing waits in an inbox.
- Drafted tenant updates keep residents in the loop automatically.
Work order · WO-4821
Emergency
Active water leak
41%
No hot water
28%
Habitability risk
19%
Unit-damage risk
12%
Under the hood
Grounded data stack, production-grade front end.
Delivered as a production-quality MVP in an eight-week engagement.
Next.js
React
TypeScript
Tailwind CSS
PostgreSQL
Python · FastAPI
Stripe · Twilio
Run your portfolio from one desk.
We build AI-native products like TenantDesk. Tell us how you manage your residential portfolio today and we'll show you what a single operations desk looks like on your units.